Sonder Member Rights

Your Rights & Responsibilities

Summary of Rights

Georgia law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider’s or health care facility’s right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility.

A patient has the right to:

Summary of Responsibilities

A patient is responsible for:

The patient has the right to file a grievance with the Georgia Composite Medical Board, concerning the physician, staff, office, and treatment received. The patient should send a written complaint to the board. The patient should be able to provide the physician or practice name, the address and the specific nature of the complaint.

Complaints or grievances may be reported to the Board at the following address or telephone number:

Georgia Composite Medical Board
Attn. Complaints Unit
No. 2 Peachtree Street, N.W. 36th Floor
Atlanta, GA 30303
(404) 656-3913
www.medicalboard.georgia.gov

Discrimination Is Against the Law

Sonder Health Plans, Inc., complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Sonder Health Plans, Inc., does not exclude individuals or treat them differently because of race, color, national origin, age, disability, or sex. Sonder Health Plans, Inc. provides: (1) free aids and services to people with disabilities to communicate effectively with us, such as, qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats); and, (2) free language services to individuals whose primary language is not English, such as, qualified interpreters and information written in other languages.

If you need these services, contact the number on the back of your ID Card. If you believe that Sonder Health Plans, Inc, has failed to provide these services or discriminated in any way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Sonder Health Plans, Inc., Attention: Member Services Department, 6190 Powers Ferry Road, Suite 320, Atlanta, GA 30339 or call (888) 428-4440 TTY: 711; Monday through Friday; 8AM to 8PM EST.

You can file a grievance in person, by mail, or by fax. If you need help filing a grievance, our Member Services Representatives are available to help you at the number listed above. You can also file a civil rights complaint electronically through the U.S. Department of Health and Human Services, Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201 or call (800) 368-1019, (800) 537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Utilization Managment Statement

Sonder Health Plan’s utilization management activities are designed so that they do not provide incentives, financial or otherwise, for the denial, limitation, or discontinuation of covered services by Plan staff or network providers.