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Our Member Care Services Team is standing by to ensure you get the answers you need when you need them.
You can reach out to us in several different ways:
| Licensed Agents |
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To speak with a licensed agent educated in the benefits of Sonder Health Plans, please call (888) 217-7110. |
| Member Care Services |
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For Member Customer Services, call toll free at 1 (888) 428-4440 TTY/TDD 711 Member Care Services are open April 1st through September 30th From 8 :00 am – 8:00 pm, Monday through Friday October 1st through March 31st From 8:00 am -8:00 pm, 7 days a week |
| Provider Services |
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For inquires such as claim status checks, member eligibility, benefit verification, or confirmation of referrals/prior authorization, please call (888) 525-1730 or fax us at 1 (888) 216-5210. Provider Services is open from 9:00 am to 5:00 pm EST. |
| Non-Emergent Transportation Services |
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For Medical Transportation Management (MTM), members should call 1 (888) 428-4440. |
| TruHearing |
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Need a provider for a routine hearing exam? You can be connected with a provider through TruHearing at 1 (844) 827-5502. No referral is needed, members can self-refer. For non-contracted providers, call Sonder Health Plans at 1 (888) 525-1730. |
| Client/Provider Technical Support |
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Assistance with technical questions relating to registration, login or web application access, call 1 (888) 217-4433, available 7 days a week from 8 am to 7 pm. |
| Preventative Dental Care |
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Need a provider for a routine dental services?
For claims and provider questions, call Sonder Health Plans at 1 (888) 525-1730. |
| Routine Eye Care |
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Need a provider for a routine eye exam? You can be connected with a provider through Superior Vision at 1 (800) 879-6901. No referral is needed, members can self-refer. Claims questions for non-contracted providers, call Sonder Health Plans at 1 (888) 525-1730. |
| Medical Services |
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For assistance with pre-authorization for Part B Drugs, and medical supplies, call 1 (888) 978-0255. For assistance with impatient services, call 1 (888) 974-1546. For Case Management, call 1 (888) 712-7007. Fax Medical Requests to (888) 217-4320. Fax Inpatient Clinical Request ONLY to 1 (888) 217-3885. |
| Pharmacy |
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For pharmacy information and prior authorizations for Part D Drugs, call Elixir Solutions at 1 (833) 684-7263. Continue to WWW.ELIXIRSOLUTIONS.COM |