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We are Here for You

Our Member Care Services Team is standing by to ensure you get the answers you need when you need them.

You can reach out to us in several different ways:

    Call Us Today

    Licensed Agents
    To speak with a licensed agent educated in the benefits of Sonder Health Plans, please call (888) 217-7110.
    Member Care Services

    For Member Customer Services, call toll free at 1 (888) 428-4440

    TTY/TDD 711

    Member Care Services are open

    April 1st through September 30th From 8 :00 am – 8:00 pm, Monday through Friday

    October 1st through March 31st From 8:00 am -8:00 pm, 7 days a week

    Provider Services

    For inquires such as claim status checks, member eligibility, benefit verification, or confirmation of referrals/prior authorization, please call (888) 525-1730 or fax us at 1 (888) 216-5210.

    Provider Services is open from 9:00 am to 5:00 pm EST.

    Non-Emergent Transportation Services

    For Medical Transportation Management (MTM), members should call 1 (888) 428-4440.

    TruHearing

    Need a provider for a routine hearing exam? You can be connected with a provider through TruHearing at 1 (844) 827-5502. No referral is needed, members can self-refer.

    For non-contracted providers, call Sonder Health Plans at 1 (888) 525-1730.

    Client/Provider Technical Support
    Assistance with technical questions relating to registration, login or web application access, call 1 (888) 217-4433, available 7 days a week from 8 am to 7 pm.
    Preventative Dental Care
    Need a provider for a routine dental services? For claims and provider questions, call Sonder Health Plans at 1 (888) 525-1730.
    Routine Eye Care

    Need a provider for a routine eye exam? You can be connected with a provider through Superior Vision at 1 (800) 879-6901. No referral is needed, members can self-refer.

    Claims questions for non-contracted providers, call Sonder Health Plans at 1 (888) 525-1730.

    Medical Services

    For assistance with pre-authorization for Part B Drugs, and medical supplies, call 1 (888) 978-0255.

    For assistance with impatient services, call 1 (888) 974-1546.

    For Case Management, call 1 (888) 712-7007.

    Fax Medical Requests to (888) 217-4320.

    Fax Inpatient Clinical Request ONLY to 1 (888) 217-3885.

    Pharmacy

    For pharmacy information and prior authorizations for Part D Drugs, call Elixir Solutions at 1 (833) 684-7263.

    Continue to WWW.ELIXIRSOLUTIONS.COM

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