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COVID-19 Information

Important COVID-19 Information

Sonder Health Plans is committed to protecting your health and providing you with timely services for the care you need. As such, we follow all CMS guidelines for providing benefits during a disaster or public health emergency.

Official Georgia Vaccination Plan

The Georgia Department of Public Health has released the COVID-19 vaccination plan and you can download it here below.

Vaccination Sites In Your County

We’ve compiled a list of all approved vaccination sites within Cobb, Fulton, Dekalb and Gwinnett counties to help you find a site most convenient to you. You can download this list below. If you have any questions regarding getting your vaccine, we are here to help!
COVID-19 Vaccination Plan
Vaccination Locations

Sonder Health Plans

  • Will waive Member cost-sharing for COVID-19 laboratory tests, telehealth benefits or other healthcare services to address the outbreak.
  • Will provide Members access to Medicare Part B services via telehealth in any geographic area and from a variety of places, including Members’ homes.
  • Will waive prior authorization or referral requirements that otherwise would apply to tests or services related to COVID-19 at any time.
  • Will provide Medicare-Covered Services and plan benefits furnished at non-contracted facilities, so long as the facilities that furnish covered benefits have participation agreements with Medicare.
  • Will provide the same cost-sharing for covered services or benefits had they been furnished at a plan-contracted facility.
  • Will make changes that benefit our Members effective immediately without the 30-day notification requirement, as allowed by regulatory requirements or law. (Such changes could include reductions in cost-sharing and waiving prior authorizations as described above.)
  • Will relax the “refill-too-soon” edits if circumstances are reasonably expected to result in a disruption in access to drugs at the point-of-sale. Sonder Health Plans may also allow an affected Member to obtain the maximum extended day supply available under the plan, if requested and available.
  • Will ensure Members have adequate access to covered Part D drugs dispensed at out-of-network pharmacies when Members cannot reasonably obtain covered Part D drugs at a network pharmacy. It is important to note that Members remain responsible for any cost sharing under the plan and additional charges (such as the out-of-network pharmacy’s usual and customary charge), if any, that exceed the plan allowance.
  • Will relax any Sonder Health Plans policies that may discourage certain methods of delivery, such as mail or home delivery, for retail pharmacies that choose to offer these delivery services iIn situations when a disaster or emergency makes it difficult for Members to get to a retail pharmacy, or if Members are actually prohibited from going to a retail pharmacy (such as, in a quarantine situation).
  • Will waive prior authorization requirements at any time that they otherwise would apply to Part D drugs used to treat or prevent COVID-19, if or when such drugs are identified. This waiver shall be uniformly provided to similarly situated Members who are affected by the disaster or emergency.
  • Will follow the existing drug shortage guidance in response to any shortages that result from this emergency. Sonder Health Plans will work with Members and Providers to find appropriate therapeutic alternatives. Additionally, in order to minimize unnecessary changes in therapy resulting from temporary shortages of multiple-source formulary drug products, Sonder Health Plans will provide access to therapeutically equivalent non-formulary drug products, or therapeutically equivalent formulary drug products that otherwise require prior authorization or step therapy, for those enrollees currently taking the drug product subject to a shortage.
  • Will cover COVID-19 vaccine if Medicare will cover the vaccine and if it is a Part D drug.
These special requirements are in effect until the end date identified in the Public Health State of Emergency, State Declaration, or other applicable regulatory requirement or order; if no end date is identified by State or Federal orders, Sonder Health Plans will apply a 30 days end date.

If you have any questions regarding COVID-19, or require assistance, please contact our Member Services team at 1-888-428-4440

Follow CDC COVID-19 Precautions, Protection, and Safety Standards

Important Ways To Slow the Spread:

  • Wear a mask to protect yourself and others and stop the spread of COVID-19.
  • Wear a mask that covers your nose and mouth to help protect yourself and others.
  • Stay at least 6 feet (about 2 arm lengths) from others who don’t live with you.
  • Avoid crowds. The more people you are in contact with, the more likely you are to be exposed to COVID-19.
  • Avoid contact with people who are sick.
  • Avoid poorly ventilated indoor spaces.
  • Avoid touching your eyes, nose, and mouth.
  • Wash your hands often with soap and water for at least 20 seconds. Use hand sanitizer with at least 60% alchohol, if soap and water aren’t available.
  • Stay home when you are sick.
  • Cover your sneeze or cough with a tissue, and then throw that tissue in the trash.
  • Clean and disinfect objects or surfaces that are touched or used frequently.

What Symptoms to Watch For:

The most common symptoms of COVID-19 are

  • Fever
  • Cough
  • Headaches
  • Fatigue
  • Muscle or body aches
  • Loss of taste or smell
  • Sore throat
  • Nausea
  • Diarrhea
Other symptoms are signs of serious illness. If someone has trouble breathing, chest pain or pressure, or difficulty staying awake, get medical care immediately.

What To Do if You're Sick:

The most common symptoms of COVID-19 are

  • Stay home except to get medical care
  • Isolate yourself from other members of your family to prevent spread to them and the people that they may have contact with, like grandparents.
  • Even if you don’t feel sick, you can spread COVID-19 to others.
  • Call ahead before visiting your doctor.
  • Get care immediately if you are having emergency warning signs, like trouble breathing, pain or pressure in chest.

People at Increased Risk:

If you have an underlying or chronic medical condition, please make sure you are in communication with your doctor during this pandemic.  It is critical for you and your doctor to continue to manage your care needs by staying on top of your preventive and regular medical care.  Doing so is one of the best ways to protect yourself and to manage your health risks during the pandemic, until vaccination.

Below are links to CDC information for Older Adults, and People with Certain Medical Conditions:

How to Cope with Stress:

  • Care for yourself one small way each day.
  • Unwind by doing yoga, listening to music, or gardening.
  • Find new ways to connect with family and friends, get support, and share feelings.
  • Eat healthy foods and get enough rest
  • Relax by reading, listening to music, or starting a new hobby.

The COVID-19 Vaccine Information

Vaccines are an important tool to help fight the spread of COVID-19 and to help our Members stay healthy. Once vaccines are made available, Sonder Health Plans will cover the cost of FDA-authorized COVID-19 vaccines.

Until widespread availability of a vaccine occurs, it is important to continue following the advice of health professionals in order to minimize the chances of catching or spreading the disease.

According to the Centers for Disease Control and Prevention (CDC), wearing masks, practicing social distancing and washing your hands remain the best protections against the virus.

Beware of COVID-19 related fraud! Follow the link below to learn about potential fraud and how to protect yourself against these activities.

COVID-19 Related Fraud
When can I get the Vaccine?

Because there will be a limited supply initially, the CDC has recommended that healthcare workers who are most at risk of contracting COVID-19, and residents of nursing homes and other long-term care facilities, be the first groups to receive vaccines.  The CDC is expected to give recommendations soon about the next groups that will be prioritized for vaccine access.  In general, we expect that priority will be given to the most vulnerable—including essential workers and those who fall into high-risk categories due to age or underlying conditions.  Younger and healthier groups will likely be eligible to get the vaccine following those with higher priority.  Note that states are developing their own prioritization plans based on the CDC’s recommendations, so eligible groups may vary somewhat from state to state.

For the latest information about COVID-19 vaccines and Georgia’s COVID-19 Vaccination Plan, please visit the links for: Georgia Department of Public Health, and Georgia COVID-19 Vaccination Plan.

According to the CDC, “The U.S.  vaccine safety system ensures that all vaccines are as safe as possible.”  Please see below links to the CDC’s Vaccine safety and efficacy information:

Additionally, below is an FDA link to information regarding authorized vaccines, safety, monitoring, and education on vaccine basics.

COVID-19 vaccines will be delivered via injection.

How many doses of the Vaccine are needed?

For the vaccine to be effective, most individuals will require two doses; this includes the two vaccines that recently received Emergency Use Authorization.

To get the latest information on what to expect and helpful tips after getting a COVID-19 vaccine, please visit the CDC at the below link:

CDC-After Getting the Vaccine

Yes. According to the CDC, due to the severe health risks associated with COVID-19 and the fact that reinfection may be possible, a vaccine should be made available to individuals regardless of whether or not they have already had and recovered from COVID-19 infection.

If you have concerns due to your current health status or a specific medical condition, please make sure you consult with your doctor about whether the vaccine is appropriate for you and the safest way for you to get vaccinated.

For information from the CDC regarding people at increased risk, or other people who need extra precautions, please visit the following link:

Vaccines will be covered at no additional cost for Members during the public health emergency. Coverage applies no matter where you get the vaccine- including at both in-network and out-of-network providers. It also covers instances in which 2 vaccine doses are required.

Utilization Managment Statement

Sonder Health Plan’s utilization management activities are designed so that they do not provide incentives, financial or otherwise, for the denial, limitation, or discontinuation of covered services by Plan staff or network providers.

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