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Sonder Chronic Special Needs Plans (C-SNPs)
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Sonder Chronic Special Needs Plans (C-SNPs)
Diabetes Wellness Plan (HMO C-SNP)
Sonder Mind Matters (HMO C-SNP)
Sonder Renal Health (HMO C-SNP)
Sonder Breathe Well (HMO C-SNP)
Sonder Heart Healthy (HMO C-SNP)
Sonder HMO/PPO Plans
Sonder Complete Health Advantage (HMO)
Sonder My Choice Medicare Advantage (HMO)
Sonder Access Plus (PPO)
Sonder Vitality Matters (HMO)
Sonder Dual Complete Plan (D-SNP)
Sonder Medicare Valorous Plan (HMO)
Harmony & Soul (HMO)
2024 Plans
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Sonder Complete Health Medicare Advantage
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COVID-19 Information
Inflation Reduction Act (IRA)
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2025 Plans
2025 Sonder Chronic Special Needs Plans
Diabetes Wellness Plan
Sonder Mind Matters
Sonder Renal Health
Sonder Breathe Well
Sonder Heart Healthy
2025 Sonder HMO/PPO Plans
Sonder Complete Health Advantage
Sonder My Choice Medicare Advantage (HMO)
Sonder Access Plus (PPO)
Sonder Vitality Matters
2025 Sonder Dual Complete Plan
2025 Sonder Medicare Valorous Plan
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Member Disease Information
COVID-19 Information
Find a Document or Form
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Summary of Benefits & EOC
The Grocery/OTC Catalogs
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Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
Provider Manual
Education Resources
About
Contact
Enroll Today
2025 Plans
2025 Sonder Chronic Special Needs Plans
Diabetes Wellness Plan
Sonder Mind Matters
Sonder Renal Health
Sonder Breathe Well
Sonder Heart Healthy
2025 Sonder HMO/PPO Plans
Sonder Complete Health Advantage
Sonder My Choice Medicare Advantage (HMO)
Sonder Access Plus (PPO)
Sonder Vitality Matters
2025 Sonder Dual Complete Plan
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For Members
Member Resources
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Member Disease Information
COVID-19 Information
Find a Document or Form
Health Highlights
Pharmacy Services
Supplemental Benefits
Summary of Benefits & EOC
The Grocery/OTC Catalogs
Member Guidance
Sonder Member Rights
Grievances and Appeals
Nurse Hotline
For Providers
COVID-19 Information For Providers
Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
Provider Manual
Education Resources
About
Contact
Enroll Today
Sonder Insurance Agent Exam
3 attempts, must make an 85% or more.
Sonder Insurance Agent Exam 2025
1
Information
2
Questions
Consent
(Required)
I understand and agree with the rules outlined above.
(Required)
Consent
(Required)
I attest to having reviewed the training modules.
(Required)
Consent
(Required)
Errors and Omissions (E&O)/Certificate of Insurance
(Required)
Email document to agentonboarding@sonderhealthplans.com
Agent ID (NPN)
(Required)
Confirm Agent ID (NPN)
(Required)
First Name
(Required)
Last Name
(Required)
Phone
(Required)
Email
(Required)
Enter Email
Confirm Email
Email address used for Sircon. This is the email that will be used to send your contracting link and all broker communication from Sonder.
Contracting Status
(Required)
New Certification (1st time Contracting)
Recertifying (Previously Contracted)
Licensed Only Agent (LOA)
Are you assigned to one of our contracted FMOs? Please select an option below from the dropdown
(Required)
PLEASE SELECT AN OPTION BELOW
Direct (Independent)
Advocate Health Advisors
Agent Pipeline (Direct)
Agent Pipeline - Advisor Advantage Marketing
Agent Pipeline - MCC Brokerage
Agility Insurance Services
Applied General Agency/AGA (ex. Smart Ins)
Axxess Benefit Consultants (Direct)
Axxess Benefit Consultants - Care Connect Advisors
BRP Insurance III (ex. Guided, GEL)
Copeland Insurance Group
Elite Insurance Group (Direct)
Elite Insurance Group - Bobby Brock Insurance (BBI)
Elite Insurance Group - Coastal Senior Management (MCK Holdings, LLC)
Elite Insurance Group - OnPoint Marketing Group
Elite Insurance Group - Prime Financial Network
Elite Insurance Group - Thrive Insurance Solutions
Essential Insurance Solutions
Garity Advantage (ex. UNI)
Gordon Marketing (Direct)
Gordon Marketing - Secure Choice Marketing
Health Benefit Advisors (HBA)
HealthMarkets Insurance Agency
HealthMarkets Insurance Agency - Golden Outlook
Heartland Financial Group (Direct)
Heathos/Sonic Marketing
Innovative Financial Group (IFG)
Jack Schroeder and Associates (JSA)
JAR Insurance Services
Kingdom Insurance Group
Medicare Compare USA
Messer Financial Group
National Contracting Center
ORS Financial Group
Peek Performance
Pinnacle Financial Services
Premier Senior Marketing
Real Senior Management
Retiree Savings Network
RH Financial Group
Ritter Insurance Marketing
Senior Benefits Advisors
Spark Advisors (Direct)
Spark Advisors - Ardent Insurance Group
Spark Advisors - Reviva Health Group
The Assurance Group (TAG)
The Brighton Group (Carepoint)
The Cason Group
TLC Insurance Group & Wealth
TopFlight Insurance Solutions
United Senior Brokerage (USB)
Wealth Alliance Group
Your Advantage Group
If you are unsure about your FMO, please email Agent Onboarding at agentonboarding@sonderhealthplans.com
What should an Agent check for a potential enrollee at the time of the sale?
(Required)
Whether the beneficiary’s drugs are on the Sonder formulary.
The date of the beneficiary’s last wellness check.
Whether the beneficiary’s preferred PCP and specialists are in the Sonder network.
a and c
What coverage do Sonder plans offer in terms of a pharmacy network?
(Required)
A national network of pharmacies
A network of pharmacies in the Atlanta metro area only
None of the above
Local Walgreens and CVS
What is a typical characteristic of a PPO?
(Required)
It covers all medical expenses, without any out-of-pocket costs.
It doesn't cover prescription drugs.
It has specific out of network benefits, but at a higher out of pocket cost.
It doesn't require beneficiaries to choose a primary care physician.
If a prospective beneficiary is very interested in a supplemental benefit that is included in a Sonder plan and is ready to buy it, should an Agent sign her up without performing a full sales presentation?
(Required)
Yes, most beneficiaries know all about Medicare plans already.
No, the full presentation is required and a full review of the plan medical and drug benefits must be completed.
Yes, it would be rude to not to honor the beneficiary’s wishes.
Yes, the beneficiary will get materials from Sonder that she can review later.
What is unique about Special Supplemental Benefits for the Chronically Ill (SSBCI)?
(Required)
They only apply to Part D drug cost sharing.
Members pay an extra premium for these benefits.
Only members with one of the qualifying chronic conditions will get SSBCI benefits.
Only existing members who renew get the benefits.
What is a prohibited practice when marketing Medicare Advantage plans?
(Required)
Providing factual information about the plan.
Discussing the costs, benefits, and rules of the plan.
Using high-pressure sales tactics.
Helping potential enrollees understand their needs.
What does the new program called the Medicare Prescription Payment Plan (M3P) do?
(Required)
Gives members the option to pay drug costs in form of monthly payments over the whole year.
Offers a reduced cost sharing if mail order is used.
Program offers a discount on high-cost drugs.
Helps members pay for drug costs when they hit the donut hole.
What distinguishes a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs require referrals for specialist visits.
CSNPs offer coverage to individuals eligible for both Medicare and Medicaid.
CSNPs target individuals with specific chronic conditions.
CSNPs are available to all Medicare beneficiaries.
What is a key rule to follow when marketing Medicare Advantage Plans?
(Required)
Never disclose the costs associated with the plan.
Always highlight only the benefits of the plan and not the limitations.
Pressure potential enrollees into making a quick decision.
Provide factual information and avoid misleading potential enrollees.
A beneficiary has both Medicare and Medicaid coverage and suffers from Dementia. What would be an appropriate plan recommendation?
(Required)
A PPO Plan
A Diabetic CSNP
A standard HMO plan
A Dementia CSNP
If a client insists on receiving all their care from a specific doctor who is out-of-network, which Medicare Advantage Plan type is least suitable?
(Required)
A DSNP
An HMO Plan
A PPO Plan
A Fee-for-Service Plan
When is an appropriate time to utilize a Special Election Period for a change in residence?
(Required)
Beneficiary moved to a county in Sonder’s service area from a county outside the service area.
Beneficiary loses his Medicaid eligibility.
Beneficiary goes to his vacation home in another state for the summer.
There are no other election period available to the beneficiary, and he really wants to enroll in a Sonder plan.
If Agents have an information table at a grocery store, what actions can they take?
(Required)
Call out to shoppers and encourage them to come by the table.
Wait for a shopper to walk to the table and ask questions about the plan offerings.
Put plan brochures in the grocery bags.
Stroll by the produce section and strike up a conversation with a shopper to see if there is interest in a health plan.
What types of new plans will be offered by Sonder Health Plan in 2025?
(Required)
CSNPs (Dementia, Renal Disease, COPD)
PPO
HMO catering to Veterans
All of the above
What kind of assistance can an agent offer to a potential enrollee who is considering various Medicare Advantage Plans?
(Required)
Disregard the enrollee's specific health needs and focus solely on costs.
Provide information about the costs, benefits, and rules of different plans.
Insist on the agent's preferred plan without considering the enrollee's needs.
Only provide information on the most expensive plans.
When can CY2025 plans first be reviewed by beneficiaries?
(Required)
November 1st
January 1st
October 1st
Open Election Period
Which population does a Dual Eligible Special Needs Plan (DSNP) cater to?
(Required)
Individuals with chronic heart failure.
Individuals with diabetes.
Individuals with dementia.
Individuals eligible for both Medicare and Medicaid.
What additional benefit might a DSNP offer compared to a traditional Medicare Advantage Plan?
(Required)
DSNPs offer additional coordination of care and help with accessing community resources.
DSNPs cover all medical expenses, without any out-of-pocket costs.
DSNPs allow beneficiaries to use any healthcare provider.
DSNPs do not require a primary care physician.
How should an agent respond if a potential enrollee wants to review the Medicare Advantage Plan's materials before enrolling?
(Required)
By refusing to provide the materials
By providing misleading information
By providing the plan materials for review and answering any questions
By pressuring them to enroll immediately
How do Chronic Special Needs Plans coordinate care for beneficiaries?
(Required)
By covering all medical expenses.
By allowing beneficiaries to use any healthcare provider.
By not requiring a primary care physician.
By providing services specific to the beneficiaries' conditions and having a care coordinator.
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