Facebook
LinkedIn
Instagram
Find A Doctor
Careers
Agents
2024 Plans
Sonder Complete Health Medicare Advantage
Sonder Diabetes Wellness
Sonder Heart Healthy
Sonder Dual Complete
Sonder Tiers Medicare Advantage
For Members
Member Resources
Annual Notice of Change
Clinical Guidelines
COVID-19 Information
Find a Document or Form
Health Highlights
Pharmacy Services
Supplemental Benefits
Summary of Benefits & EOC
The Grocery/OTC Catalogs
Member Guidance
Sonder Member Rights
Grievances and Appeals
Nurse Hotline
Nurse Hotline
Providers
COVID-19 Information
Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
Provider Manual
About Us
Contact
Enroll Today
Search
Menu
Menu
Sonder Insurance Agent Exam
3 attempts, must make an 85% or more.
1
Information
2
Questions
Consent
(Required)
I understand and agree with the rules outlined above.
(Required)
Consent
(Required)
I attest to having reviewed the training Modules.
(Required)
Agent ID (NPN)
(Required)
First Name
(Required)
Last Name
(Required)
Phone
(Required)
Email
(Required)
Are you assigned to an FMO? If yes, name of FMO.
(Required)
Which population does a Dual Eligible Special Needs Plan (DSNP) cater to?
(Required)
Individuals with chronic heart failure.
Individuals eligible for both Medicare and Medicaid.
Individuals with dementia.
Individuals with diabetes.
What additional benefit might a DSNP offer compared to a traditional Medicare Advantage Plan?
(Required)
DSNPs do not require a primary care physician.
DSNPs cover all medical expenses, without any out-of-pocket costs.
DSNPs offer coordination of care and help with accessing community resources.
DSNPs allow beneficiaries to use any healthcare provider.
How does a Diabetic CSNP support the management of its beneficiaries' conditions?
(Required)
By offering additional services such as dietary and lifestyle counseling, and care coordination
By requiring more out-of-pocket costs
By limiting access to specialized healthcare providers
By providing less coverage for prescription drugs
What differentiates a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs do not cover prescription medications
CSNPs focus on individuals with specific chronic conditions or diseases
CSNPs require additional insurance coverage
CSNPs are available to all seniors
How should an agent respond if a potential enrollee wants to review the Medicare Advantage Plan's materials before enrolling?
(Required)
By providing misleading information
By pressuring them to enroll immediately
By refusing to provide the materials
By providing the plan materials for review and answering any questions
What is a typical restriction of an HMO?
(Required)
It doesn't cover prescription drugs.
It covers all medical expenses, without any out-of-pocket costs.
It doesn't require beneficiaries to choose a primary care physician.
It requires beneficiaries to obtain care within the plan's network.
What is a prohibited practice when marketing Medicare Advantage plans?
(Required)
Helping potential enrollees understand their needs.
Providing factual information about the plan.
Discussing the costs, benefits, and rules of the plan.
Using high-pressure sales tactics.
According to Medicare marketing guidelines, what is the correct way to provide information to potential enrollees?
(Required)
By using high-pressure sales tactics
By providing misleading information
By providing factual, clear, and concise information
By invading privacy rules
What is a primary characteristic of an HMO Medicare Advantage Plan?
(Required)
No referrals required for specialists
Coverage only for specific diseases
Access to any healthcare provider
Network restrictions typically apply
How does an HMO plan typically handle coverage for out-of-network care?
(Required)
Only emergency out-of-network care is typically covered
Out-of-network care is covered, but with higher out-of-pocket costs
Out-of-network care is fully covered
Specialist care is always out-of-network
How might a Chronic Special Needs Plan (CSNP) designed for diabetic patients differ in its care coordination compared to a standard Medicare Advantage plan?
(Required)
CSNPs for diabetes would require patients to coordinate their own care
CSNPs for diabetes wouldn't provide any care coordination
CSNPs for diabetes would typically include additional services like nutrition and lifestyle counseling, and may involve a team of specialists for care coordination
CSNPs for diabetes would restrict access to specialists
A patient has both Medicare and Medicaid coverage and suffers from dementia. What would be an appropriate plan recommendation?
(Required)
A standard HMO plan
A Dual Eligible Special Needs Plan (DSNP) with a focus on dementia
A Diabetic CSNP
A Dementia CSNP
What special services can a Heart CSNP provide to its enrollees?
(Required)
Coverage only for outpatient care
Limited access to specialized healthcare providers
Less coverage for hospital stays
Special heart-related programs and a team of specialists to manage heart conditions
What services could a Dementia CSNP offer that is uniquely suited for dementia patients?
(Required)
Comprehensive mental health coverage, access to a team of dementia specialists, and care coordination
Limited access to neurologists
Less coverage for prescription medications
Reduced coverage for mental health
What is a key rule to follow when marketing Medicare Advantage Plans, according to Medicare marketing guidelines?
(Required)
Pressure potential enrollees into making a quick decision.
Always highlight only the benefits of the plan.
Never disclose the costs associated with the plan.
Provide factual information and avoid misleading potential enrollees.
What population does a COPD CSNP cater to?
(Required)
Individuals eligible for both Medicare and Medicaid.
Individuals with diabetes.
Individuals with cardiovascular disorders.
Individuals with chronic lung disorders.
What distinguishes a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs are available to all Medicare beneficiaries.
CSNPs target individuals with specific chronic conditions.
CSNPs require referrals for specialist visits.
CSNPs offer coverage to individuals eligible for both Medicare and Medicaid.
What kind of assistance can an agent offer to a potential enrollee who is considering various Medicare Advantage Plans?
(Required)
Insist on the agent's preferred plan without considering the enrollee's needs.
Only provide information on the most expensive plans.
Disregard the enrollee's specific health needs and focus solely on costs.
Provide information about the costs, benefits, and rules of different plans.
How do Chronic Special Needs Plans coordinate care for beneficiaries?
(Required)
By allowing beneficiaries to use any healthcare provider.
By providing services specific to the beneficiaries' conditions.
By covering all medical expenses.
By not requiring a primary care physician.
If a client insists on receiving all their care from a specific doctor who is out-of-network, which Medicare Advantage Plan type is least suitable?
(Required)
A DSNP
An HMO Plan
A Fee-for-Service Plan
A PPO Plan
Δ
Scroll to top
Please select enrollment year
2024
×
To view Pharmacy Services,
please select an enrollment year.
2023
2024
CLOSE