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Sonder Chronic Special Needs Plans (C-SNPs)
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Sonder Chronic Special Needs Plans (C-SNPs)
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Sonder Heart Healthy (HMO C-SNP)
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Sonder My Choice Medicare Advantage (HMO)
Sonder Access Plus (PPO)
Sonder Vitality Matters (HMO)
Sonder Dual Complete Plan (D-SNP)
Sonder Medicare Valorous Plan (HMO)
Harmony & Soul (HMO)
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Sonder My Choice Medicare Advantage (HMO)
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Find a Document or Form
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Summary of Benefits & EOC
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Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
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Sonder Insurance Agent Exam
3 attempts, must make an 85% or more.
Sonder Insurance Agent Exam 2025
1
Information
2
Questions
Consent
(Required)
I understand and agree with the rules outlined above.
(Required)
Consent
(Required)
I attest to having reviewed the training modules.
(Required)
Consent
(Required)
Errors and Omissions (E&O)/Certificate of Insurance
(Required)
Email document to agentonboarding@sonderhealthplans.com
Agent ID (NPN)
(Required)
First Name
(Required)
Last Name
(Required)
Phone
(Required)
Email
(Required)
Enter Email
Confirm Email
Email address used for Sircon. This is the email that will be used to send your contracting link and all broker communication from Sonder.
Contracting Status
(Required)
New Certification (1st time)
Recertifying (Previously Contracted)
Are you assigned to one of our contracted FMOs? Please select an option below from the dropdown
(Required)
Please select an option below
Direct (Independent)
Advisor Advantage Marketing
National Contracting Center
Advocate Health Advisors
Agent Pipeline
Agility Insurance Services
Applied General Agency/AGA (ex. Smart Ins)
Axxess Benefit Consultants
Care Connect Advisors
BRP Insurance III (ex. Guided, GEL)
Copeland Insurance Group
EHA World Inc
Elite Insurance Group
Essential Insurance Solutions
Garity Advantage (ex. UNI)
Innovative Financial Group (IFG)
JAR Insurance Services
Kingdom Insurance Group
Medicare Compare USA
Messer Financial Group
ORS Financial Group
Peek Performance
Real Senior Management
Retiree Savings Network
RH Financial Group
Ritter Insurance Marketing
Secure Choice Marketing
Senior Benefits Advisors
Spark Advisors (ex. Ardent)
The Assurance Group (TAG)
The Cason Group
TopFlight Insurance Solutions
United Senior Brokerage (USB)
Wealth Alliance Group
Your Advantage Group
If you are unsure about your FMO, please call Lashonda at (678) 501-8443
When can CY2025 plans first be reviewed by beneficiaries?
(Required)
November 1st
January 1st
Open Election Period
October 1st
What is a key rule to follow when marketing Medicare Advantage Plans?
(Required)
Never disclose the costs associated with the plan.
Pressure potential enrollees into making a quick decision.
Always highlight only the benefits of the plan and not the limitations.
Provide factual information and avoid misleading potential enrollees.
What is unique about Special Supplemental Benefits for the Chronically Ill (SSBCI)?
(Required)
They only apply to Part D drug cost sharing.
Members pay an extra premium for these benefits.
Only members with one of the qualifying chronic conditions will get SSBCI benefits.
Only existing members who renew get the benefits.
If a client insists on receiving all their care from a specific doctor who is out-of-network, which Medicare Advantage Plan type is least suitable?
(Required)
A DSNP
A Fee-for-Service Plan
A PPO Plan
An HMO Plan
What is a prohibited practice when marketing Medicare Advantage plans?
(Required)
Using high-pressure sales tactics.
Providing factual information about the plan.
Helping potential enrollees understand their needs.
Discussing the costs, benefits, and rules of the plan.
If Agents have an information table at a grocery store, what actions can they take?
(Required)
Wait for a shopper to walk to the table and ask questions about the plan offerings.
Stroll by the produce section and strike up a conversation with a shopper to see if there is interest in a health plan.
Put plan brochures in the grocery bags.
Call out to shoppers and encourage them to come by the table.
Which population does a Dual Eligible Special Needs Plan (DSNP) cater to?
(Required)
Individuals with dementia.
Individuals with diabetes.
Individuals eligible for both Medicare and Medicaid.
Individuals with chronic heart failure.
What does the new program called the Medicare Prescription Payment Plan (M3P) do?
(Required)
Helps members pay for drug costs when they hit the donut hole.
Program offers a discount on high-cost drugs.
Gives members the option to pay drug costs in form of monthly payments over the whole year.
Offers a reduced cost sharing if mail order is used.
What additional benefit might a DSNP offer compared to a traditional Medicare Advantage Plan?
(Required)
DSNPs do not require a primary care physician.
DSNPs cover all medical expenses, without any out-of-pocket costs.
DSNPs offer additional coordination of care and help with accessing community resources.
DSNPs allow beneficiaries to use any healthcare provider.
How do Chronic Special Needs Plans coordinate care for beneficiaries?
(Required)
By providing services specific to the beneficiaries' conditions and having a care coordinator.
By not requiring a primary care physician.
By covering all medical expenses.
By allowing beneficiaries to use any healthcare provider.
What types of new plans will be offered by Sonder Health Plan in 2025?
(Required)
CSNPs (Dementia, Renal Disease, COPD)
PPO
HMO catering to Veterans
All of the above
What is a typical characteristic of a PPO?
(Required)
It doesn't cover prescription drugs.
It has specific out of network benefits, but at a higher out of pocket cost.
It doesn't require beneficiaries to choose a primary care physician.
It covers all medical expenses, without any out-of-pocket costs.
A beneficiary has both Medicare and Medicaid coverage and suffers from Dementia. What would be an appropriate plan recommendation?
(Required)
A Diabetic CSNP
A Dementia CSNP
A PPO Plan
A standard HMO plan
How should an agent respond if a potential enrollee wants to review the Medicare Advantage Plan's materials before enrolling?
(Required)
By providing misleading information
By pressuring them to enroll immediately
By providing the plan materials for review and answering any questions
By refusing to provide the materials
What kind of assistance can an agent offer to a potential enrollee who is considering various Medicare Advantage Plans?
(Required)
Disregard the enrollee's specific health needs and focus solely on costs.
Provide information about the costs, benefits, and rules of different plans.
Insist on the agent's preferred plan without considering the enrollee's needs.
Only provide information on the most expensive plans.
When is an appropriate time to utilize a Special Election Period for a change in residence?
(Required)
Beneficiary goes to his vacation home in another state for the summer.
Beneficiary loses his Medicaid eligibility.
There are no other election period available to the beneficiary, and he really wants to enroll in a Sonder plan.
Beneficiary moved to a county in Sonder’s service area from a county outside the service area.
If a prospective beneficiary is very interested in a supplemental benefit that is included in a Sonder plan and is ready to buy it, should an Agent sign her up without performing a full sales presentation?
(Required)
No, the full presentation is required and a full review of the plan medical and drug benefits must be completed.
Yes, the beneficiary will get materials from Sonder that she can review later.
Yes, most beneficiaries know all about Medicare plans already.
Yes, it would be rude to not to honor the beneficiary’s wishes.
What coverage do Sonder plans offer in terms of a pharmacy network?
(Required)
None of the above
Local Walgreens and CVS
A national network of pharmacies
A network of pharmacies in the Atlanta metro area only
What distinguishes a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs offer coverage to individuals eligible for both Medicare and Medicaid.
CSNPs require referrals for specialist visits.
CSNPs are available to all Medicare beneficiaries.
CSNPs target individuals with specific chronic conditions.
What should an Agent check for a potential enrollee at the time of the sale?
(Required)
Whether the beneficiary’s drugs are on the Sonder formulary.
The date of the beneficiary’s last wellness check.
Whether the beneficiary’s preferred PCP and specialists are in the Sonder network.
a and c
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