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Sonder Chronic Special Needs Plans (C-SNPs)
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Sonder My Choice Medicare Advantage (HMO)
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Sonder Chronic Special Needs Plans (C-SNPs)
Diabetes Wellness Plan (HMO C-SNP)
Sonder Mind Matters (HMO C-SNP)
Sonder Renal Health (HMO C-SNP)
Sonder Breathe Well (HMO C-SNP)
Sonder Heart Healthy (HMO C-SNP)
Sonder HMO/PPO Plans
Sonder Complete Health Advantage (HMO)
Sonder My Choice Medicare Advantage (HMO)
Sonder Access Plus (PPO)
Sonder Vitality Matters (HMO)
Sonder Dual Complete Plan (D-SNP)
Sonder Medicare Valorous Plan (HMO)
Harmony & Soul (HMO)
2024 Plans
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Sonder Complete Health Medicare Advantage
Sonder Diabetes Wellness
Sonder Heart Healthy
Sonder Dual Complete
Sonder Tiers Medicare Advantage
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COVID-19 Information
Find a Document or Form
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Sonder Member Rights
Grievances and Appeals
Nurse Hotline
For Providers
Close For Providers
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COVID-19 Information
Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan - Model of Care Training
Provider Manual
About
Contact
Enroll Today
2025 Plans
2025 Sonder Chronic Special Needs Plans
Diabetes Wellness Plan
Sonder Mind Matters
Sonder Renal Health
Sonder Breathe Well
Sonder Heart Healthy
2025 Sonder HMO/PPO Plans
Sonder Complete Health Advantage
Sonder My Choice Medicare Advantage (HMO)
Sonder Access Plus (PPO)
Sonder Vitality Matters
2025 Sonder Dual Complete Plan
2025 Sonder Medicare Valorous Plan
2025 Harmony & Soul (HMO)
For Members
Member Resources
Annual Notice of Change
Clinical Guidelines
COVID-19 Information
Find a Document or Form
Health Highlights
Pharmacy Services
Supplemental Benefits
Summary of Benefits & EOC
The Grocery/OTC Catalogs
Member Guidance
Sonder Member Rights
Grievances and Appeals
Nurse Hotline
For Providers
COVID-19 Information For Providers
Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
Provider Manual
About
Contact
Enroll Today
Menu
2025 Plans
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Find a Document or Form
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Sonder Insurance Agent Exam
3 attempts, must make an 85% or more.
Sonder Insurance Agent Exam 2025
1
Information
2
Questions
Consent
(Required)
I understand and agree with the rules outlined above.
(Required)
Consent
(Required)
I attest to having reviewed the training modules.
(Required)
Consent
(Required)
Errors and Omissions (E&O)/Certificate of Insurance
(Required)
Email document to agentonboarding@sonderhealthplans.com
Agent ID (NPN)
(Required)
First Name
(Required)
Last Name
(Required)
Phone
(Required)
Email
(Required)
Enter Email
Confirm Email
Email address used for Sircon. This is the email that will be used to send your contracting link and all broker communication from Sonder.
Contracting Status
(Required)
New Certification (1st time)
Recertifying (Previously Contracted)
Are you assigned to one of our contracted FMOs? Please select an option below from the dropdown
(Required)
Please select an option below
Direct (Independent)
Advisor Advantage Marketing
National Contracting Center
Advocate Health Advisors
Agent Pipeline
Agility Insurance Services
Applied General Agency/AGA (ex. Smart Ins)
Axxess Benefit Consultants
Care Connect Advisors
BRP Insurance III (ex. Guided, GEL)
Copeland Insurance Group
EHA World Inc
Elite Insurance Group
Essential Insurance Solutions
Garity Advantage (ex. UNI)
Innovative Financial Group (IFG)
JAR Insurance Services
Kingdom Insurance Group
Medicare Compare USA
Messer Financial Group
ORS Financial Group
Peek Performance
Real Senior Management
Retiree Savings Network
RH Financial Group
Ritter Insurance Marketing
Secure Choice Marketing
Senior Benefits Advisors
Spark Advisors (ex. Ardent)
The Assurance Group (TAG)
The Cason Group
TopFlight Insurance Solutions
United Senior Brokerage (USB)
Wealth Alliance Group
Your Advantage Group
If you are unsure about your FMO, please call Lashonda at (678) 501-8443
How do Chronic Special Needs Plans coordinate care for beneficiaries?
(Required)
By allowing beneficiaries to use any healthcare provider.
By providing services specific to the beneficiaries' conditions and having a care coordinator.
By covering all medical expenses.
By not requiring a primary care physician.
When can CY2025 plans first be reviewed by beneficiaries?
(Required)
October 1st
November 1st
Open Election Period
January 1st
What is unique about Special Supplemental Benefits for the Chronically Ill (SSBCI)?
(Required)
They only apply to Part D drug cost sharing.
Members pay an extra premium for these benefits.
Only members with one of the qualifying chronic conditions will get SSBCI benefits.
Only existing members who renew get the benefits.
What coverage do Sonder plans offer in terms of a pharmacy network?
(Required)
A network of pharmacies in the Atlanta metro area only
Local Walgreens and CVS
A national network of pharmacies
None of the above
How should an agent respond if a potential enrollee wants to review the Medicare Advantage Plan's materials before enrolling?
(Required)
By providing misleading information
By pressuring them to enroll immediately
By providing the plan materials for review and answering any questions
By refusing to provide the materials
What types of new plans will be offered by Sonder Health Plan in 2025?
(Required)
CSNPs (Dementia, Renal Disease, COPD)
PPO
HMO catering to Veterans
All of the above
When is an appropriate time to utilize a Special Election Period for a change in residence?
(Required)
Beneficiary goes to his vacation home in another state for the summer.
Beneficiary moved to a county in Sonder’s service area from a county outside the service area.
Beneficiary loses his Medicaid eligibility.
There are no other election period available to the beneficiary, and he really wants to enroll in a Sonder plan.
A beneficiary has both Medicare and Medicaid coverage and suffers from Dementia. What would be an appropriate plan recommendation?
(Required)
A Diabetic CSNP
A Dementia CSNP
A standard HMO plan
A PPO Plan
What is a key rule to follow when marketing Medicare Advantage Plans?
(Required)
Never disclose the costs associated with the plan.
Provide factual information and avoid misleading potential enrollees.
Always highlight only the benefits of the plan and not the limitations.
Pressure potential enrollees into making a quick decision.
What additional benefit might a DSNP offer compared to a traditional Medicare Advantage Plan?
(Required)
DSNPs do not require a primary care physician.
DSNPs allow beneficiaries to use any healthcare provider.
DSNPs cover all medical expenses, without any out-of-pocket costs.
DSNPs offer additional coordination of care and help with accessing community resources.
What does the new program called the Medicare Prescription Payment Plan (M3P) do?
(Required)
Program offers a discount on high-cost drugs.
Gives members the option to pay drug costs in form of monthly payments over the whole year.
Offers a reduced cost sharing if mail order is used.
Helps members pay for drug costs when they hit the donut hole.
Which population does a Dual Eligible Special Needs Plan (DSNP) cater to?
(Required)
Individuals with diabetes.
Individuals with dementia.
Individuals with chronic heart failure.
Individuals eligible for both Medicare and Medicaid.
If a prospective beneficiary is very interested in a supplemental benefit that is included in a Sonder plan and is ready to buy it, should an Agent sign her up without performing a full sales presentation?
(Required)
No, the full presentation is required and a full review of the plan medical and drug benefits must be completed.
Yes, the beneficiary will get materials from Sonder that she can review later.
Yes, it would be rude to not to honor the beneficiary’s wishes.
Yes, most beneficiaries know all about Medicare plans already.
What kind of assistance can an agent offer to a potential enrollee who is considering various Medicare Advantage Plans?
(Required)
Disregard the enrollee's specific health needs and focus solely on costs.
Provide information about the costs, benefits, and rules of different plans.
Only provide information on the most expensive plans.
Insist on the agent's preferred plan without considering the enrollee's needs.
What distinguishes a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs offer coverage to individuals eligible for both Medicare and Medicaid.
CSNPs require referrals for specialist visits.
CSNPs are available to all Medicare beneficiaries.
CSNPs target individuals with specific chronic conditions.
What should an Agent check for a potential enrollee at the time of the sale?
(Required)
Whether the beneficiary’s drugs are on the Sonder formulary.
The date of the beneficiary’s last wellness check.
Whether the beneficiary’s preferred PCP and specialists are in the Sonder network.
a and c
What is a prohibited practice when marketing Medicare Advantage plans?
(Required)
Providing factual information about the plan.
Helping potential enrollees understand their needs.
Discussing the costs, benefits, and rules of the plan.
Using high-pressure sales tactics.
If Agents have an information table at a grocery store, what actions can they take?
(Required)
Wait for a shopper to walk to the table and ask questions about the plan offerings.
Put plan brochures in the grocery bags.
Stroll by the produce section and strike up a conversation with a shopper to see if there is interest in a health plan.
Call out to shoppers and encourage them to come by the table.
If a client insists on receiving all their care from a specific doctor who is out-of-network, which Medicare Advantage Plan type is least suitable?
(Required)
A Fee-for-Service Plan
A DSNP
An HMO Plan
A PPO Plan
What is a typical characteristic of a PPO?
(Required)
It doesn't cover prescription drugs.
It covers all medical expenses, without any out-of-pocket costs.
It has specific out of network benefits, but at a higher out of pocket cost.
It doesn't require beneficiaries to choose a primary care physician.
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