Facebook
LinkedIn
Instagram
Find A Doctor
Careers
Agents
2024 Plans
Sonder Complete Health Medicare Advantage
Sonder Diabetes Wellness
Sonder Heart Healthy
Sonder Dual Complete
Sonder Tiers Medicare Advantage
For Members
Member Resources
Annual Notice of Change
Clinical Guidelines
COVID-19 Information
Find a Document or Form
Health Highlights
Pharmacy Services
Supplemental Benefits
Summary of Benefits & EOC
The Grocery/OTC Catalogs
Member Guidance
Sonder Member Rights
Grievances and Appeals
Nurse Hotline
Nurse Hotline
Providers
COVID-19 Information
Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
Provider Manual
About Us
Contact
Enroll Today
Search
Menu
Menu
Sonder Insurance Agent Exam
3 attempts, must make an 85% or more.
1
Information
2
Questions
Consent
(Required)
I understand and agree with the rules outlined above.
(Required)
Consent
(Required)
I attest to having reviewed the training Modules.
(Required)
Agent ID (NPN)
(Required)
First Name
(Required)
Last Name
(Required)
Phone
(Required)
Email
(Required)
Are you assigned to an FMO? If yes, name of FMO.
(Required)
Which population does a Dual Eligible Special Needs Plan (DSNP) cater to?
(Required)
Individuals with diabetes.
Individuals with chronic heart failure.
Individuals eligible for both Medicare and Medicaid.
Individuals with dementia.
What kind of assistance can an agent offer to a potential enrollee who is considering various Medicare Advantage Plans?
(Required)
Insist on the agent's preferred plan without considering the enrollee's needs.
Only provide information on the most expensive plans.
Disregard the enrollee's specific health needs and focus solely on costs.
Provide information about the costs, benefits, and rules of different plans.
What distinguishes a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs target individuals with specific chronic conditions.
CSNPs require referrals for specialist visits.
CSNPs offer coverage to individuals eligible for both Medicare and Medicaid.
CSNPs are available to all Medicare beneficiaries.
What additional benefit might a DSNP offer compared to a traditional Medicare Advantage Plan?
(Required)
DSNPs cover all medical expenses, without any out-of-pocket costs.
DSNPs allow beneficiaries to use any healthcare provider.
DSNPs do not require a primary care physician.
DSNPs offer coordination of care and help with accessing community resources.
How should an agent respond if a potential enrollee wants to review the Medicare Advantage Plan's materials before enrolling?
(Required)
By refusing to provide the materials
By providing misleading information
By pressuring them to enroll immediately
By providing the plan materials for review and answering any questions
What is a typical restriction of an HMO?
(Required)
It requires beneficiaries to obtain care within the plan's network.
It doesn't cover prescription drugs.
It doesn't require beneficiaries to choose a primary care physician.
It covers all medical expenses, without any out-of-pocket costs.
What is a primary characteristic of an HMO Medicare Advantage Plan?
(Required)
Coverage only for specific diseases
Access to any healthcare provider
Network restrictions typically apply
No referrals required for specialists
How might a Chronic Special Needs Plan (CSNP) designed for diabetic patients differ in its care coordination compared to a standard Medicare Advantage plan?
(Required)
CSNPs for diabetes would restrict access to specialists
CSNPs for diabetes wouldn't provide any care coordination
CSNPs for diabetes would typically include additional services like nutrition and lifestyle counseling, and may involve a team of specialists for care coordination
CSNPs for diabetes would require patients to coordinate their own care
If a client insists on receiving all their care from a specific doctor who is out-of-network, which Medicare Advantage Plan type is least suitable?
(Required)
A Fee-for-Service Plan
A PPO Plan
A DSNP
An HMO Plan
What is a prohibited practice when marketing Medicare Advantage plans?
(Required)
Helping potential enrollees understand their needs.
Providing factual information about the plan.
Discussing the costs, benefits, and rules of the plan.
Using high-pressure sales tactics.
How do Chronic Special Needs Plans coordinate care for beneficiaries?
(Required)
By allowing beneficiaries to use any healthcare provider.
By not requiring a primary care physician.
By covering all medical expenses.
By providing services specific to the beneficiaries' conditions.
What services could a Dementia CSNP offer that is uniquely suited for dementia patients?
(Required)
Less coverage for prescription medications
Limited access to neurologists
Reduced coverage for mental health
Comprehensive mental health coverage, access to a team of dementia specialists, and care coordination
How does an HMO plan typically handle coverage for out-of-network care?
(Required)
Only emergency out-of-network care is typically covered
Out-of-network care is fully covered
Out-of-network care is covered, but with higher out-of-pocket costs
Specialist care is always out-of-network
A patient has both Medicare and Medicaid coverage and suffers from dementia. What would be an appropriate plan recommendation?
(Required)
A Diabetic CSNP
A standard HMO plan
A Dementia CSNP
A Dual Eligible Special Needs Plan (DSNP) with a focus on dementia
What special services can a Heart CSNP provide to its enrollees?
(Required)
Special heart-related programs and a team of specialists to manage heart conditions
Limited access to specialized healthcare providers
Coverage only for outpatient care
Less coverage for hospital stays
What differentiates a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs are available to all seniors
CSNPs do not cover prescription medications
CSNPs require additional insurance coverage
CSNPs focus on individuals with specific chronic conditions or diseases
What population does a COPD CSNP cater to?
(Required)
Individuals with chronic lung disorders.
Individuals with diabetes.
Individuals eligible for both Medicare and Medicaid.
Individuals with cardiovascular disorders.
How does a Diabetic CSNP support the management of its beneficiaries' conditions?
(Required)
By providing less coverage for prescription drugs
By limiting access to specialized healthcare providers
By requiring more out-of-pocket costs
By offering additional services such as dietary and lifestyle counseling, and care coordination
What is a key rule to follow when marketing Medicare Advantage Plans, according to Medicare marketing guidelines?
(Required)
Always highlight only the benefits of the plan.
Provide factual information and avoid misleading potential enrollees.
Pressure potential enrollees into making a quick decision.
Never disclose the costs associated with the plan.
According to Medicare marketing guidelines, what is the correct way to provide information to potential enrollees?
(Required)
By invading privacy rules
By providing factual, clear, and concise information
By providing misleading information
By using high-pressure sales tactics
Δ
Scroll to top
Please select enrollment year
2024
×
To view Pharmacy Services,
please select an enrollment year.
2023
2024
CLOSE