We are Here for You
Our Member Care Services Team is standing by to ensure you get the answers you need when you need them.
You can reach out to us in several different ways:
Our Member Care Services Team is standing by to ensure you get the answers you need when you need them.
You can reach out to us in several different ways:
Licensed Agents |
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To speak with a licensed agent educated in the benefits of Sonder Health Plans, please call (888) 217-7110. |
Member Care Services |
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For Member Customer Services, call toll free at 1 (888) 428-4440
TTY/TDD 711 Member Care Services are open
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Provider Services |
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For inquires such as claim status checks, member eligibility, benefit verification, or confirmation of referrals/prior authorization, please call (888) 525-1730 or fax us at 1 (888) 216-5210.
Provider Services is open from 8:00 am to 7:00 pm EST. |
Non-Emergent Transportation Services |
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For Medical Transportation Management (MTM), members should call 1 (888) 428-4440. |
TruHearing |
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Need a provider for a routine hearing exam? You can be connected with a provider through TruHearing at 1 (844) 827-5502. No referral is needed, members can self-refer.
For non-contracted providers, call Sonder Health Plans at 1 (888) 525-1730. |
Client/Provider Technical Support |
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Assistance with technical questions relating to registration, login or web application access, call 1 (888) 217-4433, available 7 days a week from 8 am to 7 pm. |
Preventative Dental Care |
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Need a provider for a routine dental services?
For claims and provider questions, call Sonder Health Plans at 1 (888) 525-1730. |
Routine EyeCare |
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Need a provider for a routine eye exam? You can be connected with a provider through Superior Vision at 1 (800) 879-6901. No referral is needed, members can self-refer.
Claims questions for non-contracted providers, call Sonder Health Plans at 1 (888) 525-1730. |
Medical Services |
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Pharmacy |
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For pharmacy information and prior authorizations for Part B Drugs, call Elixir Solutions at 1 (833) 684-7263.
Continue to WWW.ELIXIRSOLUTIONS.COM |