Full Job Description

  • Compensation:  $45,000 to $55,000 Annually
  • Benefits Offered:  Vision, Dental, 401K, Life, Medical
  • Employment Type:  Full-Time, On-site

Essential Functions:

  • Provides primary and secondary technical support, resolving requests whenever possible.
  • Gathers necessary information, documents in ticket tracking software and escalates requests as necessary.
  • Utilize company documentation and other technical resources to provide solutions for technical requests.
  • Maintains ticket tracking software functionality, monitors tickets for follow up and documents ticket resolutions.
  • Informs leadership about critical issues and provides company communication as dictated by service level agreements.
  • Configures and supports all computer hardware and non-primary software (excludes third-party, functional area software such as enrollment, care management, etc.).
  • Prioritizes all incoming work on a daily basis, responding quickly and appropriately to urgent issues.
  • Works as a liaison between support vendors and external suppliers to resolve issues at hand.
  • Maintains accurate hardware and software inventory for all locations.
  • Assists Information Technology staff with projects by completing additional tasks as requested.
  • Protects employee and patients’ rights by maintaining confidentiality of personal and financial information.
  • Collaboratively work with peers, clinical staff, internal and external stakeholders to drive customer success.

Skills/Experience:

  • Knowledge of computer programs (Microsoft Office, Microsoft Windows, etc..), hardware, printer repair, basic networking.
  • Ability to operate a computer and basic office equipment.
  • Familiarity and experience with access control systems.
  • Provide remote support using remote support tools.
  • Ability to operate a multi-line telephone system.
  • Ability to exercise judgment to solve operational problems where the answer is not apparent.
  • Ability to maintain strong attention to detail in high pressure situations.
  • Ability to read, understand and follow oral and written instructions.
  • Ability to establish and maintain effective working relationships employees and the public.
  • Must be well organized and detail-oriented.
  • Valid driver’s license.
  • Ability to work with minimal supervision.
  • Ability to coordinate multiple tasks at one time and effectively manage stress.
  • Strong ethics, interpersonal skills, and the ability to work effectively with a diverse population.
  • Ability to research projects.
  • Visual and auditory acuity.
  • Ability to utilize problem-solving techniques.
  • Ability to utilize decision-making techniques.
  • Excellent communication and interpersonal skills.
  • Basic knowledge of HIPAA rules and regulations preferred.

Required Training:

New Employee Orientation

Education/Professional:

Minimum 2 years prior Information Technology experience required.

Physical Requirements:

  • Neat professional appearance.
  • Requires sitting for extended periods of time.
  • Requires repeated walking, bending, stooping, reaching, and moderate lifting of up to 50 pounds.
  • Requires visual and auditory acuity.
  • Requires ability to climb ladders in a safe manner.

Machines/Equipment and Tools Used:

  • Computers and various software programs.
  • Printers
  • VoIP Phones
  • Operate motor vehicle